I scheduled an appointment about two days before coming in and received a confirmation email within a couple hours that same day with a overview of the services I requested. I showed up and checked my vehicle in where Sal gathered my contact information and went over the services my car needed. He gave me a estimated completion time of about 2 hours for an state inspection, oil change, and an overall courtesy check of the vehicle to make sure things were running well. At about 2 hours exactly I received a text message that included a very detailed report of my vehicle with items that were checked and recommendations on things that should be looked at. At no point did it feel like I was being pushed to purchase an add-on service, or get hit with a new cost added on to my services. He gave me general offerings and things to look out for in the near future. The experience was great and I definitely will be looking to make the trip out every time I can to get my vehicle serviced at Plandome Service Center.